Terms and Conditions


  1. Privacy Policy

Reverb Universe Apparel is concerned about the security of our website visitors and we do our best to keep their privacy preserved. You are requested to please read the following policy to understand the use of the information that is provided by our website visitors. When you register or place an order on our website, you consent to the collection of your data, its use and the transfer under the below-written policy.

Collection of the information

By registering and placing an order on reverbuniverse.com, you are asked to provide certain information about yourself including your personal information, your contact details, address, and credit or debit card information (if you wish to pay via your credit or debit card). Similarly, we may also collect some more information including the use of our website and the comments you post on our website, emails, and letters sent by you to us, in order to make your experience.


Use of Information

We use your information in order to supply the products you placed an order for and to make your experience better at our website. Using your information also enables us to contact you in order to process billing and other necessary concerns. We also use and analyze the data provided to us by our customers to control, support, improve and develop an enhanced user-experience and overall business. Significantly, your information can be helpful in reaching you for getting your reviews regarding the product or service. We may also send you notifications about any changes or development to our website and services on an occasional basis. Furthermore, your information through your orders, comments and emails, can help us understand your area of interest and enable us to let you know about other products or services related to your interest. However, you are always free to stop sending you notifications about the product or services. We hereby inform you that we don’t share, sell or redistribute any of your provided information without your consent, unless we are required to do so by the law. We neither store personal and financial information used in the payment process, nor do we share these with third parties.


The small amount of information that we may store in your system is known as cookies. You will be shown with the use of cookies when you log on to our website if you indicate any objection while providing your details to us. With the use of cookies, we are enabled to save your choices and make it easier for you to use the website in future visits. Cookies also help in monitoring the website traffic and to customise the content for you.


All the data you provide to us is stored on secure servers. Any sensitive information submitted via our website is secured both online and offline.


We use SSL encryption technology to protect the data we have stored from our consumers. This encryption technology allows all credit card information to vanish as soon as the transaction is made.

Changes to the Policy

Reverb Universe Apparel reserves the right to change any part of this privacy policy at any given time. We might inform you of any crucial changes and we advise you to visit this page often to track the changes. If you have any other query regarding the privacy policy, the use of privacy policy, or other security-related question, feel free to contact us at contact@reverbuniverse.com or support@reverbuniverse.com.

  1.  Returns

Our return/refund policy is very simple. Please read the following points to help it understand better.

  • The product can be returned within a time span of 7 days from the day you received your order.
  • We provide returns, refunds and free exchanges if products delivered to you are not as shown in the image or is of a wrong size, colour or any other attribute.
  • We do not entertain returns on the basis of “change of mind”.
  • We do not accept returns for products without a receipt (digital or hard copy) or any other valid proof of your purchase.
  1.  Shipping Policy
  • Your product will be delivered within 5-7 working days under usual circumstances. Any other external factor such as weather may cause a delay in deliveries.
  • The payment methods include Cash on Delivery and Bank Transfer options.
  • We use a third-party courier service for deliveries. If there are any concerns regarding your delivery, you may contact us at support@reverbuniverse.com.